05-22-2017 · We will have scheduled network maintenance on Thursday (6/1/17) starting at 11:59PM until Friday (6/2/17) 3AM. During this time, all users will experience intermittent loss of connectivity due to replacement of our firewalls.
04-28-2017 · Holland America Line, Seabourn Cruise Line, and Fathom are planning a System maintenance on Tuesday, May 2nd at 19:00 PST until 22:00 PST. This outage will affect performance for all applications that interface with the reservation system including Polar booking transactions, as well as API and GDS transactions
04-25-2017 · Due to required maintenance to the reservation systems for Holland America Line, Seabourn Cruise Line, and Fathom certain systems will be unavailable. This outage is scheduled to occur on Tuesday, April 25th at 19:00 PST until 22:00 PST. The system outage will affect performance for all applications that interface with the reservation system including Polar booking transactions, as well as API and GDS transactions.
04-20-2017 · We are sending this maintenance notification to our partners in advance of an outage that will occur shortly. Although we have made some changes to improve performance, this additional maintenance will help stabilize this critical system. This maintenance will begin at 8PM Pacific and could last up to 2 hours. We will send another notification once the system is restored. Impacts: HAL/SBN API and GDS transactions Questions/Concerns:Email to api_support@hollandamerica.com
04-19-2017 · There will be a scheduled network maintenance on Monday (5/1/17) starting at 11:59PM until Tuesday (5/2/17) 3AM. During this time ALL users will experience moments of non-connectivity, as will be replacing Firewalls.
04-19-2017 · Intermittent Service Degradation April 18, 2017 HAL/SBN API and GDS transactions may receive “time out” responses intermittently Some of our API Partners are currently experiencing intermittent issues with api services transmissions. We are currently working to understand and correct this issue. We will notify once all services are restored. We apologize for this inconvenience
04-18-2017 · Please be advised the Carnival Cruise Lines Certification Environment will experience a downtime in order to perform an environment refresh. The outage schedule is as follows: Downtime begins: Friday, April 21st at 7:00PM EST Downtime ends: Monday, April 24th at 9:00AM EST As a reminder do not attempt to use the system during these time as all updates will be lost. Please assist us by advising your subscribers of this Certification Environment downtime. In the event that you need assistance during this outage, please contact the Data Center at 305-406-4617 or e-Solutions at 800-845-2599.
04-12-2017 · This is an advanced notification of scheduled system maintenance for Carnival Cruise line. Downtime begins: Saturday, April 15, 2017 at 12:00AM EST Downtime ends: Saturday, April 15, 2017 at 8:00AM EST As a reminder do not attempt to use the vendor system during these time as all updates will be lost. If you have any questions or concerns, please be sure to let us know
04-03-2017 · Some of our API Partners are currently experiencing an unscheduled outage in service of our API. We are currently working to restore service. We will notify once all services are restored. We apologize for this inconvenience. HAL/SBN API and GDS transactions may be unavailable for some partners.
03-29-2017 · This is an advanced notification of scheduled system maintenance for Holland America Line, Seabourn Cruise Line, and Fathom API system. Due to required maintenance to the reservation systems for Holland America Line, Seabourn Cruise Line, and Fathom certain systems will be unavailable. This outage is scheduled to occur on Saturday, April 1st at 20:00 PST until 23:00 PST. The system outage will affect performance for all applications that interface with the reservation system including Polar booking transactions, as well as API and GDS transactions. We apologize in advance for this inconvenience.
03-24-2017 · Due to a critical update to our network firewall that needs to be done, we will be performing a maintenance update at the earliest on Monday night, starting at 11:59pm ET until Tuesday, 3:00am ET. During this time, all users of our system will experience periods of non-connectivity If you have any questions or need further assistance, please contact our Support via the regular channels.
03-24-2017 · Norwegian Cruise Line’s reservation system will be down for Maintenance Sunday, March 26th, 2017 from 12am to 6:00am EST. The outages impact all GDS/API’s and NCL.COM. We apologize for the inconvenience in advance and thank you for your continued support.
03-10-2017 · Norwegian Cruise Line’s API connection will have an outage between 1:00 am -1:30 am EST on Sunday, March 12, 2017. This is during our standard outage window. The outages impacts all GDS/API’s and NCL.COM.
03-10-2017 · Please be advised the Carnival Cruise Lines Production Environment will experience a downtime this weekend as part of our monthly maintenance schedule. However, the outage will be extended from the regularly 30 mins. As a reminder do not attempt to use the system during these times as all updates will be lost
03-03-2017 · “We will be performing a System maintenance which will cause a service disruption, users will experience moments of non-connectivity. The maintenance will start approximately at 11:59 PM on March 6th and end at 03:00 AM EST on March 7th. If you have any questions or need further assistance, please contact our Support via the regular channels.”
03-01-2017 · Software upgrade schedule for Sunday March 5, 2017 From 05:00 am to 08:30 am (Rome time GMT+1) for All systems (DTS, B2B, B2C, B2B2C, XML, MSC BOOK) For support during the technical activity, please call the dedicated support team at +39 081 7942 252.
03-01-2017 · Due to required maintenance to the reservation systems for Holland America Line, Seabourn Cruise Line, and Fathom certain systems will be unavailable. This outage is scheduled to occur on Saturday, March 4th at 18:30 PST until 23:30 PST. The system outage will affect performance for all applications that interface with the reservation system including Polar booking transactions, as well as API and GDS transactions. We apologize in advance for this inconvenience.
02-17-2017 · Oceania/Regent will be conducting maintenance of the Oceania/Regent Reservation system starting at 6pm – 9pm EST on 18th of February 2017. Users of the Oceania/Regent API will be impacted with slow response time and possible outage during this timeframe.
02-16-2017 · Oceania Reservation system will be conducting a maintenance starting at 12:30 am EST on 16 February 2017. The estimated outage will be approximately 90 minutes. Users of Oceania API Booking tools will be impacted.
02-16-2017 · The Silversea Cruises Reservation System will be unavailable from 8:00AM to Noon (EST) on Sunday, February 26 for scheduled system maintenance.
02-02-2017 · Please be advised the Carnival Cruise Lines Production Environment will experience a downtime this weekend as part of our monthly maintenance schedule. The outage schedule is as follows: Downtime begins: Sunday, February 5th at 1:00AM EST Downtime ends: Sunday, February 5th at 1:30AM
01-05-2017 · Please be advised the Carnival Cruise Lines Production Environment will experience a downtime this weekend as part of our monthly maintenance schedule. The outage schedule is as follows: Downtime begins: Sunday, January 8th at 1:00AM EST Downtime ends: Sunday, January 8th at 1:30AM EST As a reminder do not attempt to use the system during these time as all updates will be lost.
12-08-2016 · Please be advised the Carnival Cruise Lines Production Environment will experience a downtime this weekend as part of our final 2016 mainframe release. The outage schedule is as follows: Downtime begins: Friday, December 9th at 11:55PM EST Downtime ends: Saturday, December 10th at , 8:00AM EST As a reminder do not attempt to use the system during these time as all updates will be lost. Please assist us by advising your subscribers of this Production Environment downtime. In the event that you need assistance during this outage, please contact the Data Center at 305-406-4617 or e-Solutions at 800-845-2599
12-07-2016 · MSC Cruises will be performing several software updates on our sales channels during the following time window: Saturday 10th December 10:00 p.m. (CET) – Monday 12th December 06:00 a.m. (CET). During this time, the XML sales channel will be momentarily not available. The maintenance is required to improve and optimize the performance and usability of our systems and further satisfy more demanding market needs. Should you still face issues on Monday 12th December after 6:00 am (CET), please contact us sending an email at: GDSupport@msccrociere.it
12-06-2016 · Due to required maintenance to the reservation systems for Holland America Line, Seabourn Cruise Line, and Fathom certain systems will be unavailable. This outage is scheduled to occur on Saturday, December 10th at 22:00 PST until Sunday, December 11th 02:00 PST. The system outage will affect performance for all applications that interface with the reservation system including Polar booking transactions, as well as API and GDS transactions. We apologize in advance for this inconvenience.
12-05-2016 · Maintenance outages are being actioned - during these times all Norwegian reservation systems will not be available: Sunday 12/11 12:30AM – 5:30AM EST Sunday 12/18 12:30AM – 5:30AM EST
11-18-2016 · Please be advised the Carnival Cruise Lines Production Environment will experience a downtime this weekend for maintenance. As a reminder do not attempt to use the system during these time as all updates will be lost. Please assist us by advising your subscribers of this Production Environment downtime. In the event that you need assistance during this outage, please contact the Data Center at 305-406-4617 or e-Solutions at 800-845-2599.
11-16-2016 · In preparation for Wave the following maintenance outages are being actioned - during these times all Norwegian reservation systems will not be available. We apologize for any inconvenience this may cause.
11-16-2016 · Please be informed that Sunday, 27 November, the Costa reservation system will not be available due to maintenance activities from around 05.30 until 02.00 p.m. (Italian time) which might be reduced to 12:00 a.m. if no complications arise.
11-11-2016 · In our ongoing effort to provide you with the best service and tools, we will be performing maintenance on our Freestyle Connect system on Saturday November 12th 2016, from 1:00 am to 1:30 am EST. The outages impact bookncl.com, all GDS/API’s and NCL.COM As a reminder, our normal outage windows are: Monday – Friday 1 am – 2 am EST/EDT Sundays 1 am – 4 am EST/EDT (as needed)
11-10-2016 · We will be conducting scheduled maintenance on Thursday (11/10/16) starting at 11:59PM until Friday (11/11/16) 3AM. During this time ALL users may experience brief moments of non-connectivity as we conduct network maintenance.
11-09-2016 · Please be advised the Carnival Cruise Lines Production Environment will experience a brief downtime next week for maintenance. The expected duration of the outage is approximately one hour and the schedule is as follows: Downtime begins: Tuesday, November 15th at 11PM EST Downtime ends: Wednesday, November 16th at 12AM EST As a reminder do not attempt to use the system during these time as all updates will be lost.
11-03-2016 · Due to required maintenance to the reservation systems for Holland America Line, Seabourn Cruise Line, and Fathom, certain systems will be unavailable. This outage is scheduled to occur on Saturday, November 5th at 20:00 PST until 23:00 PST. The system outage will affect performance for all applications that interface with the reservation system including Polar booking transactions, as well as API and GDS transactions.
11-02-2016 · Please be advised the Carnival Cruise Lines Certification Environment will experience a downtime for maintenance. The outage schedule is as follows: Downtime begins: Thursday, November 3rd at 7:00PM EST Downtime ends: Friday, November 4th at 2:00AM EST
10-21-2016 · Due to required maintenance to the reservation systems for Holland America Line, Seabourn Cruise Line, and Fathom, certain systems will be unavailable. This outage is scheduled to occur on Saturday, October 22nd at 19:00 PST until 23:31 PST. The system outage will affect performance for all applications that interface with the reservation system including Polar booking transactions, as well as API and GDS transactions.
10-19-2016 · Hardware Maintenance will be performed on Revelex database servers
10-19-2016 · Hardware Maintenance will be performed on Revelex database servers
10-19-2016 · Hardware Maintenance will be performed on Revelex Database Servers
10-13-2016 · As a result, all API transactions are currently unavailable. Our mainframe team is working to resolve this issue and will be sending an update at approximately 12:00PM EST. Of course, we will keep you informed with updates as they become available. Thank you for your patience.
10-13-2016 · The outages impact bookncl.com, all GDS/API’s and NCL.COM.
10-13-2016 · Due to required maintenance to the reservation systems for Holland America Line, Seabourn Cruise Line, and Fathom, certain systems will be unavailable. This outage is scheduled to occur on Saturday, October 15th at 20:30 PST until 00:31 PST. The system outage will affect performance for all applications that interface with the reservation system including Polar booking transactions, as well as API and GDS transactions.
10-04-2016 · Purpose: Software upgrade Date: Sunday October 9, 2016 Time: From 07:00 am to 10:00am (Rome time GMT+1) Estimated downtime: 3 hours in the worst case Impact: All systems (DTS, B2B, B2C, B2B2C, XML, MSC BOOK) For support during the planned activity, please call the dedicated support team at +39 081 7942 252
09-22-2016 · In our ongoing effort to provide you with the best service and tools, we will be performing maintenance on our Freestyle Connect system on Saturday September 24th, from 11:30 pm until Sunday September 25th 6:30 am EST. The outages impact bookncl.com, all GDS/API’s and NCL.COM. As a reminder, our normal outage windows are: Monday – Friday 1 am – 2 am EST/EDT Sundays 1 am – 4 am EST/EDT (as needed)
09-16-2016 · In our ongoing effort to provide you with the best service and tools, we will be performing maintenance on our Freestyle Connect system on Sunday September 18th, at 12:30 am until 4:30 am EST. The outages impact bookncl.com, all GDS/API’s and NCL.COM. We apologize for any inconvenience this may cause. As a reminder, our normal outage windows are: Monday – Friday 1 am – 2 am EST/EDT Sundays 1 am – 4 am EST/EDT (as needed)
09-12-2016 · Please note the upcoming outage which is necessary in order to update the Carnival Cruise Lines guest management infrastructure. The outage will impact all of their past guest look up functionality as well as validation during the booking process (new bookings as well as modifying existing bookings). The outage schedule is as follows: Outage begins: Saturday, September 17th at 3AM EST Outage ends: Saturday, September 17th at 8AM EST The systems will be online for this outage, however, users will not be able to look up or modify past guest numbers, book past guest rates or book targeted offers where a past guest number is required. In the event that you need assistance during this outage, please contact e-Solutions at 800-845-2599. Agents are available to assist 24-hours a day, 7 days a week.
09-02-2016 · Saturday, September 10th, 2016 we will have complete downtime for maintenance from 12AM EST to 3AM EST
09-01-2016 · We would like to inform you that earlier this morning our Revenue Management team noticed that the Early Saver offer was not displaying in any of our pricing reports nor in our booking engines. Our teams worked diligently to fix the issue and it has now been resolved. Please note that given this issue the first run of today’s pricing file was incorrect, and the next pricing feed will not be generated until 1:00 PM EDT. The pricing file process as you are aware takes a few hours to complete and files FTP’d to your servers later this afternoon, therefore this is an advisory to please clear any cache data in your system. We apologize for the inconvenience, and appreciate your support and understanding.
08-19-2016 · Dear Valued Partner, In our ongoing effort to provide you with the best service and tools, we will be performing maintenance on our Freestyle Connect system on Sunday August 21th, at 12:30 am until 4:30 am EST. The outages impact bookncl.com, all GDS/API’s and NCL.COM. We apologize for any inconvenience this may cause. As a reminder, our normal outage windows are: Monday – Friday 1 am – 2 am EST/EDT Sundays 1 am – 4 am EST/EDT (as needed)
08-19-2016 · This is to advise that the Regent & Oceania reservation systems will be down tomorrow evening. The systems are expected to be offline for approximately 3 hours, at our standard time of 6:00pm to 9:00pm EST. This outage will also impact the website, API and GDS systems. Please log out of the application promptly by 6:00 PM EST. We apologize in advance for this inconvenience.
08-17-2016 · Due to required maintenance to the reservation systems for Holland America Line, Seabourn Cruise Line, and Fathom, certain systems will be unavailable. This outage is scheduled to occur on Saturday, August 20th at 18:30 PST until 22:30 PST. The system outage will affect performance for all applications that interface with the reservation system including Polar booking transactions, as well as API and GDS transactions. We apologize in advance for this inconvenience.
08-15-2016 · Downtime begins: Friday, August 19th at 6:00PM EST Downtime ends: Monday, August 22nd at 8:00AM EST As a reminder, do not attempt to use the Certification Environment during this time, as all updates will be lost. Please assist us by advising your subscribers of this Certification Environment downtime. In the event that you need assistance during this outage, please contact e-Solutions at 800-845-2599. Agents are available to assist 24-hours a day, 7 days a week. Thank you.
08-09-2016 · Downtime begins: Friday, August 12th at 11:50PM EST Downtime ends: Saturday, August 13th at 10:00AM EST As a reminder do not attempt to use the system during these time as all updates will be lost. Please assist us by advising your subscribers of this Production Environment downtime. In the event that you need assistance during this outage, please contact the Data Center at 305-406-4617 or e-Solutions at 800-845-2599.
08-09-2016 · Message Affected: Itinerary Description Response. Defect: Incorrect sailing duration is returned when sailing over the international date line. Fix: Correct sailing duration will be returned in Itinerary Description Response. There are no functional or message structure changes with this fix. API Partners affected: All except Amadeus.
08-05-2016 · The outages impact bookncl.com, all GDS/API’s and NCL.COM. We apologize for any inconvenience this may cause. As a reminder, our normal outage windows are: Monday – Friday 1 am – 2 am EST/EDT Sundays 1 am – 4 am EST/EDT (as needed)
08-05-2016 · The systems are expected to be offline for approximately 3 hours, at our standard time of 6:00pm to 9:00pm EST. This outage will also impact the website, API and GDS systems. Please log out of the application promptly by 6:00 PM EST. Should you have any questions, feel free to ask.
08-04-2016 · We have been notified that essential IT maintenance is required, therefore please be advised that the UK API will be unavailable on Friday 5th August between 03:00 (BST) to 08:00 (BST)
08-04-2016 · Due to required maintenance to the reservation systems for Holland America Line, Seabourn Cruise Line, and Fathom, certain systems will be unavailable. This outage is scheduled to occur on Saturday, August 6th at 20:00 PDT until 23:00. The system outage will affect performance for all applications that interface with the reservation system including Polar booking transactions, as well as API and GDS transactions. During this time, the Polar Reservation system, HAL/SBN/Fathom API and GDS transactions may be unavailable Call the HAL Service Desk at 844-584-4357 or, email to api_support@hollandamerica.com
08-03-2016 · Downtime begins: Saturday, August 6th at 12:00AM EST Downtime ends: Saturday, August 6th at 12:30 AM EST Please note: Our teams have scheduled additional downtime which may or may not be required. If necessary, the additional downtime schedule is as follows: Downtime begins: Sunday, August 7th at 1:00AM EST Downtime ends: Sunday, August 7th at 1:30AM EST As a reminder do not attempt to use the system during these time as all updates will be lost. Please assist us by advising your subscribers of this Production Environment downtime. In the event that you need assistance during this outage, please contact the Data Center at 305-406-4617 or e-Solutions at 800-845-2599. Thank you.
07-29-2016 · This is an advanced notification of scheduled system maintenance for Holland America Line and Seabourn Cruise Line API system. Due to required maintenance to the reservation systems for Holland America Line, Seabourn Cruise Line, and Fathom, certain systems will be unavailable. This outage is scheduled to occur on Saturday, July 30th at 22:30 PDT until 23:30. The system outage will affect performance for all applications that interface with the reservation system including Polar booking transactions, as well as API and GDS transactions. We apologize in advance for this inconvenience. SYSTEM OUTAGE NOTIFICATION Details Required Reservations System Maintenance Date Saturday July 30th, 2016 Start Time 22:30 PST (Seattle, WA) / 10:30 PM PST (Seattle WA) End Time 23:30 PST (Seattle, WA) / 11:30 PM PST (Seattle WA) Impacts During this time, the Polar Reservation system, HAL/SBN/Fathom API and GDS transactions may be unavailable Questions/Concerns Call the HAL Service Desk at 844-584-4357 or, email to api_support@hollandamerica.com
07-25-2016 · 8:00AM to Noon (EST) on Sunday, July 31 for scheduled system maintenance
07-22-2016 · The systems are expected to be offline for approximately 3 hours, at our standard time of 6:00pm to 9:00pm EST. This outage will also impact the website, API and GDS systems. Please log out of the application promptly by 6:00 PM EST. Should you have any questions, feel free to ask. Best regards,
07-20-2016 · As a reminder, the Carnival Cruise Lines Production Environment will experience a downtime this weekend for regularly scheduled maintenance. The outage schedule is as follows: As a reminder do not attempt to use the system during these time as all updates will be lost. Please assist us by advising your subscribers of this Production Environment downtime. In the event that you need assistance during this outage, please contact the Data Center at 305-406-4617 or e-Solutions at 800-845-2599. Below, you will find the standing schedule for production maintenance downtimes. Be advised the maintenance windows begin at 1:00AM EST and of course, if there are any changes, we will provide notifications. 1. First Saturday night of the month (technically Sunday morning at 1:00AM EST), 3 hours 2. Second Saturday night of the month (technically Sunday morning at 1:00AM EST), 30 minutes, used only if necessary 3. Third Saturday night of the month (technically Sunday morning at 1:00AM EST), 90 minutes 4. Fourth Saturday night of the month (technically Sunday morning at 1:00AM EST), 30 minutes, used only if necessary Thank you.
07-15-2016 · This is to advise that the Regent & Oceania systems will be down tomorrow evening. The systems are expected to be offline for approximately 3 hours, at our standard time of 6:00pm to 9:00pm EST. This outage will also impact the website, API and GDS systems. Please log out of the application promptly by 6:00 PM EST. Should you have any questions, feel free to ask.
07-13-2016 · If you are unfamiliar with this drill, it is designed to ensure business continuity should our main offices go offline and ensure a seamless user transition to our backup systems. As a result, we urge all of our partners to verify both of the following Carnival IPs have firewall permissions: Main Headquarters (HQ): 151.124.250.28 Business Continuity (BC): 151.124.223.28 If the Business Continuity IP does not have firewall permissions, the user will experience an outage until the conclusion of the drill. The drill schedule is as follows: BCP Drill begins: Friday, July 15th at 11:50PM EST. BCP Drill ends: Saturday, July 16th at 7:00AM EST. If you have any questions or concerns, please be sure to let us know.
07-08-2016 · The systems are expected to be offline for approximately 3 hours, at our standard time of 6:00pm to 9:00pm EST. This outage will also impact the website, API and GDS systems. Please log out of the application promptly by 6:00 PM EST. Should you have any questions, feel free to ask.
07-05-2016 · We will be performing a system maintenance on Monday July 11th from 11 PM until 2AM on Tuesday July 12th (EDT time). All users may experience brief moments of non-connectivity while this is happening. Should you have any questions, feel free to ask.
06-29-2016 · This is to advise that the Oceania systems will be down this evening. The systems are expected to be offline for approximately 1 hour, between the hours of 10:00pm and 11:00pm EST. This outage will not impact the website, API and GDS systems. Please log out of the application promptly by 10:00 PM EST. Should you have any questions, feel free to ask.
06-24-2016 · The systems are expected to be offline for approximately 3 hours, at our standard time of 6:00pm to 9:00pm EST. This outage will also impact the website, API and GDS systems. Please log out of the application promptly by 6:00 PM EST. Should you have any questions, feel free to ask.
06-24-2016 · During this maintenance window we will be conducting router maintenance. ALL users may experience brief moments of non-connectivity while route convergence takes place.
06-17-2016 · The systems are expected to be offline for approximately 3 hours, at our standard time of 6:00pm to 9:00pm EST. This outage will also impact the website, API and GDS systems. Please log out of the application promptly by 6:00 PM EST. Should you have any questions, feel free to ask.
06-17-2016 · Activity performed on: Sunday June 19, 2016 Systems involved : All Systems downtime: Yes From 07:00am (Rome time GMT+1) To 11:00am (Rome time GMT+1) in the worst case
06-10-2016 · The systems are expected to be offline for approximately 3 hours, at our standard time of 6:00pm to 9:00pm EST. This outage will also impact the website, API and GDS systems. Please log out of the application promptly by 6:00 PM EST. Should you have any questions, feel free to ask.
06-06-2016 · The Regent & Oceania systems will be down Tonight. The systems are expected to be offline for approximately 3 hours, at our standard time of 6:00pm to 9:00pm EST. This outage will also impact the website and GDS systems, and there will be minimal impact on the API. Please log out of the application promptly by 9:00 PM EST. Should you have any questions, feel free to ask. Best regards,
06-03-2016 · The Regent & Oceania systems will be down tomorrow evening. The systems are expected to be offline for approximately 3 hours, at our standard time of 6:00pm to 9:00pm EST. This outage will also impact the website, API and GDS systems. Please log out of the application promptly by 6:00 PM EST. Should you have any questions, feel free to ask.
06-01-2016 · Amadeus Cars: Europcar GDS will be unavailable Wednesday 01st June - 20:45 (UTC+02:00) for approximately 2 hours Nature of outage Description: Europcar GDS Unavailability Wednesday, 01st June from 20:45 (UTC+02:00) Harare, Pretoria for approximately 2 hours. Total Duration of Operation: 2 hours We apologies for any inconvenience caused
05-26-2016 · Dear Valued Partner, In our ongoing effort to provide you with the best service and tools, we will be performing maintenance on our Freestyle Connect system Friday May 27th, at 12:30 – 1:00 AM EDT . The outages impact bookncl.com, all GDS/API’s and NCL.COM. We apologize for any inconvenience this may cause. As a reminder, our normal outage windows are: Monday – Friday 1 am – 2 am EST/EDT Sundays 1 am – 4 am EST/EDT (as needed)
05-25-2016 · The Oceania systems will be down this evening. The systems are expected to be offline for approximately 2 hours, beginning at 9:00pm EST. This outage will also impact the website, API and GDS systems. Please log out of the application promptly by 9:00 PM EST. The Regent systems will not be impacted. Should you have any questions, feel free to ask.
05-18-2016 · Please be advised the Carnival Cruise Lines Certification Environment will experience a downtime in order to refresh the environment with the most recently deployed mainframe changes. The outage schedule is as follows: Downtime begins: Friday, May 20th at 7:00PM EST Downtime ends: Monday, May 23rd at 9:00AM EST As a reminder, do not attempt to use the Certification Environment during this time, as all updates will be lost. Please assist us by advising your subscribers of this Certification Environment downtime. In the event that you need assistance during this outage, please contact e-Solutions at 800-845-2599. Agents are available to assist 24-hours a day, 7 days a week. Thank you.
05-13-2016 · The Regent & Oceania systems will be down tomorrow evening. The systems are expected to be offline for approximately 3 hours, at our standard time of 6:00pm to 9:00pm EST. This outage will also impact the website, API and GDS systems. Please log out of the application promptly by 6:00 PM EST. Should you have any questions, feel free to ask.
05-13-2016 · Downtime begins: Friday, May 13th at 11:50PM EST Downtime ends: Saturday, May 14th at 9:00AM EST As a reminder do not attempt to use the system during these time as all updates will be lost. Please assist us by advising your subscribers of this Production Environment downtime. In the event that you need assistance during this outage, please contact the Data Center at 305-406-4617 or e-Solutions at 800-845-2599.
05-06-2016 · The Regent & Oceania systems will be down tomorrow evening. The systems are expected to be offline for approximately 3 hours, at our standard time of 6:00pm to 9:00pm EST. This outage will also impact the website, API and GDS systems. Please log out of the application promptly by 6:00 PM EST. Should you have any questions, feel free to ask. Best Regards, Revelex Team.
05-05-2016 · This Issue Will Be Resolved As Soon As Possible Thank You.
04-28-2016 · Nature of outage Description: Europcar South Africa services will be unavailable from 13:00GMT+1 to 05:00GMT+1 Total Duration of Operation: 16 Hours We apologize for any inconvenience caused.
04-22-2016 · Regent & Oceania NVS Production Downtime tomorrow evening - April 23, 2016 Hernandez, Alejandro Hernandez, Alejandro ;9:11 AM The Regent & Oceania systems will be down tomorrow evening. The systems are expected to be offline for approximately 3 hours, from 6:00pm to 9:00pm EST. This outage will also impact the website, API and GDS systems. Please log out of the application promptly by 6:00 PM EST. Should you have any questions, feel free to ask. Best Regards, Revelex Team.
04-22-2016 · Purpose: Software upgrade Object: unavailability of all systems Date: Sunday April 24, 2016 Time: (Rome time GMT+1): from 07:00am to 09:00am Estimated downtime: 2 hours in the worst case Impact: Every system will not be available (DTS, B2B, B2C, B2B2C, XML, MSC BOOK) For further information, please call the support team at +39 081 7942 777 Many thanks for your usual understanding Best regards
04-15-2016 · Regent & Oceania systems are expected to be offline for approximately 3 hours, from 6:00pm to 9:00pm EST. This outage will also impact vendor website, API and GDS systems. Please log out of the application promptly by 6:00 PM EST. Should you have any questions, feel free to ask. Best Regards, Revelex Team.
03-25-2016 · Please be informed that on March 26' 2016 the Systems group will be archiving Princess and Cunard voyages. Both Princess and Cunard polar region will be in inquiry mode from 8:00 PM PST to 11:00 PM PST and completely down from 11:00PM -12AM PST. When complete, all services will resume normally. Best regards, Revelex Team
03-25-2016 · Oceania systems will be down today from 9:00pm to 11:00pm EST. This outage will also impact the website, API and GDS systems. Please log out of the application promptly by 9:00pm EST. When complete, all services will resume normally. Best regards, Revelex Team
03-22-2016 · We will be performing a system maintenance on March 23rd, 2016 at 01:00AM EDT. The maintenance period will last for about 30 minutes. During this time, system availability will be intermittently affected. When complete, all services will resume normally. Best regards, Revelex Team
11-10-2015 · We will be performing system maintenance November 13, 2015 at 12:00AM EST. The maintenance period will last for about an hour. During this time, system availability will be intermittently affected. When complete, all services will resume normally. Thank you for your support, Revelex
10-28-2015 · We are performing updates to some of our servers at 11PM EST on Monday, November 2nd. Most users will not be affected, however some may have a momentary disruption in the availability of our services. The procedure is expected to take less than a minute and, when completed, will improve the overall performance and security of our application. Best Regards, The Revelex Team
10-09-2015 · The issue with cruise rates has been resolved. We apologize again for the disruption. Best Regards, Revelex
10-09-2015 · We are currently experiencing a temporary problem in aquiring cruise rates. We are aware of the issue and our team is working to resolve it as quickly as possible. We apologize for the disruption and thank you for your patience. Revelex
09-02-2015 ·

The Regent & Oceania systems will be down this evening. The systems are expected to be offline for approximately 90 minutes. This outage will not impact the website or GDS systems. Please log out of the application promptly by 9:10 PM EST.

08-28-2015 ·

Dear Valued Customer,

Please kindly take note of the following IT Maintenance activity

  • Purpose: Software upgrade
  • Object: unavailability of all systems
  • Date: Sunday, August 30, 2015
  • Time: (Rome time GMT+1): from 05:00am to 11:00am
  • Estimated downtime: 6 hours in the worst case
  • Impact: Every system will not be available (DTS, B2B, B2C, B2B2C, XML, MSC BOOK)

Thanks for your usual understanding and best regards

08-22-2015 · Please be advised that the scheduled downtime for Friday, August 21st has been postponed. Date: TBA.